Return & Refund Policy At Lockology, we love being able to provide you with amazing all natural loc / dreadlocks products. We stand behind our loc products, and we want to make sure you’re always satisfied. Due to the nature of our products we do not accept returns. However, we will gladly remedy the issue you may be having. Please send us a detailed message or email letting us know what issues you may be having with your item. If your item arrived damaged please take photos of it in the damaged packaged and out the package and send to us in an email. We will process the claim and send you new products to replace the damaged item. Please contact Lockology Customer Service lockologyforlocs@gmail.com. Items sent back to us will not be accepted. You can always contact us for any return questionS at lockologyforlocs@gmail.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.